ABOUT ME
I am a UX Designer based in Pawtucket, RI with my BFA and over 20 years of experience in Graphic Design, 5 years of UX Design, and a passion for helping others.
I love learning about people, their struggles, and what I can do to help them achieve their goals. With my background in graphic design and a keen interest in psychology, UX Design has been something that I have found my passion in and enjoy doing every day.
EXPERIENCE
When not conducting empathetic research or designing a functional interface I can be found walking my 80lb Goldendoodle around the neighborhood, riding my bicycle down the East Bay Bike Path, or reading books to my 2 young children at a local Library.
Creative, hardworking designer seeks similar for long-term commitment towards creating high-functional prototypes.
Product Designer, Chewy Inc.
2021 - 2023
Designed user experiences across Chewy's Pet Health products with consideration to the needs of pet parents and business goals. Collaborated with other designers, engineers, product managers, marketing, and stakeholders to determine the future of telemedicine products. Worked in process of ideation, research, prototyping, and handing off final screens for development.
UX/UI Designer, Waters Corporation
2019 - 2021
Working within multiple agile software development teams creating wireframes, low and high-fidelity prototypes, scheduling research plans with internal and external SMEs in the process of designing cutting edge software screens to be used in laboratories. Involved in projects updating software programs that exceed $200 million profit annually. Creating and working with brand-specific UI elements and researching scientist and lab tech needs to create interfaces that exceed industry standards and align with business goals. A leader in forming connections and effective ways to collaborate with local coworkers as well as outsourced teams located in other countries.
Freelance Web Designer
@SullivanJDesign
2012 - Present
Researching user needs to create websites for current businesses to increase traffic and effective promotional materials. Logos, branding, and advertisements for businesses and nonprofits.
User Experience Designer-in-Training
@General Assembly
2018 - 2019
Worked collaboratively and independently conducting research, synthesizing data, creating wireframes, iterations, and functional prototypes.
Graphic Designer
@Whole Foods Market
2003 - 2018
Performed competitive analysis and used brand guidelines to create advertisements and signage for retail health store that exceeds more than $300 million annually. Trained other lead artists, creating design criteria for new and existing stores.
EDUCATION
General Assembly
UX Design Immersive
2019
400+ hours immersive course taught by industry professionals. Learned research methods, user goals,
POP! by Marvel, Axure, Sketch, InVision, AdobeXD.
RISD, Continuing Education
Advertising Design Certificate
2015
Effective market research and advertising techniques while keeping business goals in mind.
Maine College of Art
BFA Graphic Design
2002
Graphic design and typography techniques. Learned Adobe software: Photoshop, Illustrator, InDesign.
WORKING WITH ME
Feedback from Marketing Manager on freelance web design:
Jacqueline brought invaluable perspective and insight as we needed updates to an established, aged website. She has a designer’s mind, a genuine understanding of the users’ experience. She is creative to the core. She revamped the entire website and mobile app, identifying bottlenecks, creating a positive experience with ease and creating less steps, giving the consumer a clear call to action. Jacqueline’s knowledge and expertise made for a well-developed vision and outstanding experience to the challenges that were set before her. Thank you, Jacqueline, I will be recommending you moving forward!
Feedback from Software Developers during a retrospective:
Feedback from Informatics Manager from yearly review:
Jacque's people focus has always been one of her most evident strengths. Outside of her ability to develop important relationships, Jacque is demonstrating People Focused behaviors that set her up for future leadership. Jacque is acting like a leader in UX - challenging (appropriately) other leaders in order to gain better insight into her work and tasks. She's able to use that additional information to inform others on her team to help them in their work as well.
Jacque recognizes that accessibility experience is of major importance for the inclusivity of our products, and is committed to bringing accessible designs to light.
Jacque has leveraged pandemic working to open up a new line of communication across local and international teams for the purposes of collaborating on UX concepts. Not only does this demonstrate her ability to engage cross-site and cross-functionally, it also demonstrates her versatility and ability to get a job done.
As is a bit of a theme with her, Jacque has developed key relationships across the business in order to bring insight and input into a unified guide. This diversity of opinions and applications enables her to consider the design implications of a number of applications; from traditional desktop use to kiosk use, to potential mobile-first solutions.
VOLUNTEER
Foster Cat Mother
@Ten Lives Cat Rescue
2021 - Present
Providing a safe and loving home for cats or kittens until they find forever homes. Providing critical information and care that allows Ten Lives to place cats into the best matched homes.
Webmaster
@Toastmasters
2019 - 2021
Design and update of local Toastmaster International Chapter website. Responsible for creating agendas, created first-ever online virtual speech evaluation feedback forms for virtual meetings, Information Architecture of links and resources, and Table Topics guru.
Skater, graphic artist, merchandising
@PVD and Boston Roller Derby
2004 - 2012
Founding member of Boston Roller Derby, responsible for team roster page design, and volunteering for everything from merchandise to security. Proud to have skated and work with some of the most talented and hardworking women in the RI and Boston area.
HOBBIES & INTERESTS
Roller Skating
Bicycling
Yoga
Meditation
Earl Grey Tea
Tidying