For over 2 years I was a Product Designer at Chewy designing user experiences for Pet Health products with consideration to the needs of pet parents and business goals. I enjoyed collaborating with other designers, engineers, product managers, marketing, and stakeholders to determine the future of telemedicine products. I worked in the process of ideation, research, prototyping, and handing off final screens for development.
A large business concern was providing clear information about the pet telemedicine features on Chewy. There were many projects based on increasing conversion and clarifying the customer experience to provide a clear ingress into the chat and video pet telemedicine experiences.
Telemedicine experiences need constant updating based on research results and competitive analysis. These were some of the projects that I worked on related to providing a better experience for our customers.