Chewy, Inc.
For over two years, I worked as a Product Designer at Chewy, creating Pet Health experiences that balanced the needs of pet parents with business goals. I collaborated closely with designers, engineers, product managers, marketers, and stakeholders to help shape the future of telehealth and veterinary care products. From early ideation and user research to prototyping and final design handoff, I was involved throughout the product development process.
01
I partnered with the Pet Health team to design a telehealth experience that enabled pet parents to connect with veterinary professionals through chat and video. The experience was built to work seamlessly across desktop, tablet, and mobile devices, making care more accessible wherever users needed it.
02
One of our key goals was helping customers better understand and discover Chewy's pet telehealth services. I worked on initiatives focused on improving clarity, reducing friction, and creating clear pathways into chat and video care experiences, ultimately helping customers find the right care options more easily.
03
Building great telehealth experiences is an ongoing process of learning, testing, and improving. The work below represents a collection of projects I contributed to that helped make the experience clearer, more useful, and easier for customers to navigate.